I know it's a little late (6 mts I think ) but I thought you should know of my experience with Sky Broadband.

I tried to get through to them for a problem I was having and was on hold (believe or not) for 1hr40 before someone answered.  I then spent over 1/2hr with a call center advisor (I use the term loosely - as I don't want to swear on the forum) who insisted on going through her crib sheet from top to bottom without of course resolving the problem.  Finally after all this time she decided to 'escalate' the problem and put me through to a REAL engineer.

Within 2 mins we had solved the problem (it was a fault at the exchange and BT were working on it, but believe or not they only work till 8pm then it's tools down till am the following day though they have to pay the ISP's for lack of service) Finally the service was back up the following morning.

If it wasn't for the low cost of the service or the unlimited download ( they don't even warn you until you've reached 500 Gigs in 1 month) I would gladly change providers.

BTW the call to Sky was on a 0870 number so you can imagine what my telephone bill looked like.

Kind regards and keep up the good works at the tower.

Robert

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Old and grey but still kicking and willing to learn

NO! BAD! Don't use 0870 or even 0845 numbers! Look here - http://www.saynoto0870.co.uk/- and use one of the 01/02 num,bers, or in some cases, 0800 numbers! Dopesn't cover every company in britain, but covers all the major ones, and many many others...

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Have - Asus P5B deluxe wifi, e6600, HD3850, Seasonic s12 600, Stacker 830, GeIL 2GB PC2 6400 C4 Black Dragon, NEC Optiarc AD-7191S 20x Internal DVDRW Lightscribe, 2x500GB Spinpoint 501 SATA II - Want - HD4870x2

Founder of the P.U.P.P.I.E.S.

Only after being told that they had 28 days to refund the money, with interest applied at 5% above the rate of BofE interest per month or face court action and a report to Ofcom did they finally say they would efund her the money.  Thankfully, we'll be leaving BTs phone service and finding someon else.


LittleJohnSW

After about a week, the engineer turned up, and sure enough, he could not find a second meter!  He told us he would inform SHE, and that should be the last of the matter.  guess what!!!!!!!!!!!

A week later, the bill returned with the threat to cut off the electric, so we phoned up again.  I think we must have got either the same lady, or her sister.  We went through the whole process again and no ammount of telling, nor pointing out that the engineer had been made the slightest difference.  In fact, she even suggested that the engineer was wrong, or we had hidden the meter!!  (Flash to us ripping meter of cupboard wall, replastering and painting, including aged effect, and dashing of into the night carrying our stolen meter giggling uncontrollably - I think not!)

Anyway, about a week later, another engineer turned up to disconect her from the electric.  After vainly searching the house for the meter, he finally admitted defeat and phoned the company himself, just to get the same run arround we got!  to say he was angry would be an understatement!

However, after a couple of months had passed, the problem was finally resolved.  The missing meter was actually within the door to the upstairs flats, which had a separate entrance to the ground floor flats.  It seems that it was for the lights to the stairs and the bill was supposed to be shared equally between the residents of the upstairs flats.  So did SHE ever apologise?  Not likely, instead they decided to try to go through the whole process again 3 months later!  How had they managed to get it right for decades, then make such a ridiculous mistake without reason?

Sorry it is not directly about computing, but I thought it might give you something to smile about!

Chow for now.

Varies on an almost daily basis depending on what I have lying around & want to play with

(Comes of being a disabled volunteer with a facination for computers!!!)