|
|
|
186
 
Group: Forum Members
Last Login: 10/12/2008 23:37:46
Posts: 45,
Visits: 283
|
|
A work colleague brought in her families laptop, which had been infected by a virus circulating via facebook, this laptop has four user accounts set up. After installing a new antivirus and doing some cleaning up everything seems ok, except that one of the user accounts cannot connect to the internet. They all use IE which I updated to IE7. The laptop is running XP with sp3 installed.
Can anyone give me some pointers as to what may be wrong?
Many Thanks for any help given.
|
|
|
|
|
Pentium
Group: Forum Members
Last Login: Yesterday @ 03:23:06
Posts: 6,962,
Visits: 8,123
|
|
As the other accounts work, I'd backup all the files on that one user, delete the account and create a new one and put all the files back.
Not ideal, but the quickest solution. I would do a check within that account using the anti-virus you have used. Which one did you install? (Out of interest)
Disclaimer: Any advice I provide is only applicable in my reality and may need altering to fit yours There is no place like 127.0.0.1
Best Video Evar! UPDATED
|
|
|
|
|
186
Group: Forum Members
Last Login: 10/12/2008 23:37:46
Posts: 45,
Visits: 283
|
|
Hi
Thanks for the reply. She had Avast installed, but this had not been updated for over a year! I removed this and installed AVG, I had to burn it to a disc on my own pc and install from that. It picked up 2 viruses and 4 Trojans. I have also installed windows Defender and SpyBot S+D.
Again, thanks for the help.
|
|
|
|