Micro Mart Forum / Broadband / Technical Forums / Tiscali Frustration! / Latest Posts

RE: Tiscali Frustration!

marc.knuckle — Sat, 03 May 2008 21:18:59 GMT

i agree with the guys a few posts back, i didn't like all i was reading about tiscali and knew first hand how expertly throttle your broadband even when you hardly use the BL***DY thing. i went to Be as soon as the tiscali contract finished and so far brilliant service, admittedly online as i haven't had to call them and excellent connection and free wireless router. up to 8mb for £14.99 pm

RE: Tiscali Frustration!

-Wiz!- — Fri, 02 May 2008 21:20:30 GMT

At least I got there eventually...Surmising the router works...Only plugged it in to check. :P

RE: Tiscali Frustration!

steveori — Fri, 02 May 2008 21:17:03 GMT

well u no where to make a complaint! hehe :D

RE: Tiscali Frustration!

-Wiz!- — Fri, 02 May 2008 19:40:22 GMT

I FINALLY HAVE A WIRELESS ROUTER TO CALL MY OWN!!! But now I have a new gripe with the lazy asssed postman who put the red card in my letter box when it blatantly would have fit...Grrrr. :)

RE: Tiscali Frustration!

-Wiz!- — Thu, 01 May 2008 18:25:45 GMT

Well the routers at the post office so I tried the (urgh) usb modem. Just over 4Mb it is! Thats a full meg better than AOL. I don't download much so it will do me fine. :)

Just hope it's a wireless router at the post office and not a larger usb modem! (The first one came through the letter box.)

RE: Tiscali Frustration!

nightlight — Thu, 01 May 2008 18:22:34 GMT

Couldn't agree more FS.

RE: Tiscali Frustration!

FreakShow! — Thu, 01 May 2008 16:04:40 GMT

It's called bandwidth throttling.

Tiscali are very good at it. They have a definition of Unlimited that roughly equates to 1-2Gb MAX.

The sooner you guys can get Be the better :\

RE: Tiscali Frustration!

columbo77 — Thu, 01 May 2008 10:50:19 GMT

I got all of my stuff ok wirless router etc. But.... I am finding that when I am downloading a linux Distro for instance running at 240kb then my net will work very slowly or not at all???

RE: Tiscali Frustration!

-Wiz!- — Thu, 01 May 2008 10:37:57 GMT

Finally two months later and my line has been setup! Now if only they would send me a router...not a modem!!! :hehe:

RE: Tiscali Frustration!

Floydoid — Sun, 20 Apr 2008 15:55:19 GMT

I pay Tiscali £19.99 a month for broadband max, phone line rental, and free off-peak calls. And not a penny to BT. :)

RE: Tiscali Frustration!

-Wiz!- — Sat, 19 Apr 2008 23:49:59 GMT

Supposedly all shall be well by the end of next week...If the router comes...:)

RE: Tiscali Frustration!

gamerj92 — Sat, 19 Apr 2008 23:39:51 GMT

im with tiscali , there customer support is not to good, iv been with them for about a year , some how i doubt you will recieve your wireless router without ringing them, as i had the same problem took them 2 months to send me it, during that two months before i recieved it, i kept on getting told to ring billing then technical support. the anoying thing was half of them dident have a clue what they where doing, other then that i was very happy with the package i got, and got it set up in no time, also i get a good speed from them ,

my package is 8mb extra 14.99 a month , and i get 7mb on the speedtest i done so not all bad i can only fault the customer support with them, but the best bet is to ring them weekdays late afternoon,

RE: Tiscali Frustration!

Floydoid — Tue, 15 Apr 2008 16:25:26 GMT

I've had similar experiences with Tiscali customer support... I was without my broadband for a week last summer (I later found out they were upgrading my exchange but hadn't informed their customers), but it's always the same advice... make a new connection... uninstall the modem drivers... reinstall the modem drivers... reboot your PC... kick the cat... etc.

Well I got some good advice from Kitz's forum and bought a cheapish router instead (similar this one: http://www.dsldepot.co.uk/product_details.asp?idProduct=518 )and have never looked back. Then with a wireless adaptor on the spare PC it saves fraffing about swapping the modem over. The other plus side of course is that you don't need all that modem software loading at startup.

P.S. They credited me for the week's broadband I didn't get, but that was cancelled out by the cost of the phone calls I made to them.

RE: Tiscali Frustration!

malc_wright — Mon, 14 Apr 2008 17:35:07 GMT

Hi Dingo

You must have been on the phone for quite along time for the change that came over the person at the other end.[quote]He didn't get the problem sorted Smile but she sure did try lol.[/quote]

RE: Tiscali Frustration!

Dingo — Sun, 13 Apr 2008 23:59:22 GMT

I've had similar problems. Well many. I did have a USB modem. Which broke, i got some odd error which said something or the other was corrupt. so i rang them up. An Indian man answered the phone, After 45minutes of him making me install, uninstall the usb modem he told me.....WAIT FOR IT. That my windows was corrupt. :w00t:

So like the foolish 18 year old i was i did what the man on the phone said, The handy philips pc has a option to restore windows and save all your data which has been added on to a folder. so i did.

Low and behold it didn't work...I got fed up then spoke to an Indian lady..Who couldn't differ E from S... so i gave up and went a brought a wireless router off ebay. For a painless 20 quids.

Oooh and I've been trying to upgrade my internet speed from 2mb to 8mb.. and i cant get it because.....They have the details of my old address... Because....?! Arghhhhhhhhhhh

The good part is i spoke to a very tired sounding brummy technical assistant. Who apart from sounding like he hated his job and tbh who wouldn't he was the best help I've had from them, Absolute gem. He didn't get the problem sorted :) but she sure did try lol.

Rant over

Dingo

RE: Tiscali Frustration!

Jason — Sun, 13 Apr 2008 21:51:10 GMT

Indeed. One of my all-time favourite albums (Amused to Death).

RE: Tiscali Frustration!

Floydoid — Sun, 13 Apr 2008 20:56:55 GMT

[quote][b]Jason (13/04/2008)[/b][hr][quote]Is it any wonder that the monkey's confused? [/quote]

But the monkey's not watching. He's slipped out to the kitchen to pile the dishes and answer the phone.[/quote]

Hehe, a fellow Floydian I take it?

RE: Tiscali Frustration!

Jason — Sun, 13 Apr 2008 19:17:21 GMT

[quote]Is it any wonder that the monkey's confused? [/quote]

But the monkey's not watching. He's slipped out to the kitchen to pile the dishes and answer the phone.

RE: Tiscali Frustration!

-Wiz!- — Sun, 13 Apr 2008 17:38:54 GMT

They have now conceded that the mac code is neither here nor there as the line has been canceled or something and their higher tech people are setting it up manually. Then they'll send the router...I hope. :hehe:

RE: Tiscali Frustration!

Floydoid — Sun, 13 Apr 2008 10:17:04 GMT

I use Tiscali as my ISP, from an overall technical point of view, the service is excellent, but when you do get problems, the frontline technical (and I use the term loosely) support ops are little more than trained chimpanzees.

RE: Tiscali Frustration!

malc_wright — Thu, 10 Apr 2008 17:07:30 GMT

Useless advice No 3571

If you can't connect to your ISP and therefore have no means of accessing the internet, simply log on to your ISPs Website and use their 'how to contact us' section which you'll discover therein.

If in doubt stop the direct debit and write to where?

RE: Tiscali Frustration!

columbo77 — Thu, 10 Apr 2008 11:19:55 GMT

mmmmm, I have just signed up for them? I am waiting for my letter telling me when I am going to be activated?

but then BT are a disgrace so I will give them a chance?

Col

RE: Tiscali Frustration!

-Wiz!- — Thu, 10 Apr 2008 10:02:36 GMT

Yes I am. I was ready to kill yesterday...never felt such anger.

RE: Tiscali Frustration!

Jason — Thu, 10 Apr 2008 09:54:14 GMT

And you're surprised?

Tiscali Frustration!

-Wiz!- — Thu, 10 Apr 2008 09:32:38 GMT

Early in march I signed up for the broad band package with free wireless router. My line initialization date was the 2nd April. By this date I had received nothing. After a call to them I was told the router would be sent immediately. Yesterday I received a usb modem!

I can't seem to get through on the phone lines and the customer complaints e-mail address is invalid!!!