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All guts, no glory
 
Group: Administrators
Last Login: 12/11/2008 19:46:44
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I'm planning a feature on customer service and wondered which companies you guys generally have the worst experience with? Virgin Media is pretty much a no-brainer, but what about other broadband providers? Or online shops?
Also, if anyone's had any really really good experiences with any company, I'd like to know about those, too.
Cheers!
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Sarah Dobbs
Senior Staff Writer
Micro Mart
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Pentium
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| hehehehehe having worked for them in both residential and business sales, BT has periods where it really amazes me they manage to retain *any* customers... typically the period after xmas, through to around easter, wait/queue times rocket, and more specifically Mondays are the worst day to call them (although opening on Sundays has reduced that somewhat). In business, we had customers come through on a pretty much daily basis who had been either waiting for well over half on hour (an hour and 40 minutes was the record for one of mine), or passed around numerous departments as no-one knew how to deal with their query...
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Pentium
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British Gas. I spent two weeks for four hours a day trying to get them to admit my Daughter's house was connected to the gas main. The previous owner had five gas appliances working when he left.
EDIT also take a look at this thread about NTL/Virgin.
http://forum.micromart.co.uk/Topic164549-44-1.aspx?Highlight=NTHell
bigdaddy. Deputy leader of "The pedants' revolt". A founder member of "The GRUMPIES".
If you cannot laugh at yourself you may be missing the joke of the century.
The Janitor's mop.
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Pentium
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Not sure if you only want the worst, but my recent experience with Dell is good. You can be talking to someone in under a minute flat 
Disclaimer: Any advice I provide is only applicable in my reality and may need altering to fit yours There is no place like 127.0.0.1
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486
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Last Login: 12/11/2008 11:37:15
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Agree with British Gas, they gotta be the worst ever.
On a more I.T. note, Overclockers UK have been good delivering but a nightmare to get hold of.
I've left messages on their answer machine (they never answer the phone) without a single reply.
I find the D.V.L.A. easyer to get hold of by phone, and they make British Gas look good.
Phil.
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Pentium
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bigdaddy (22/01/2008)
British Gas. I spent two weeks for four hours a day trying to get them to admit my Daughter's house was connected to the gas main. The previous owner had five gas appliances working when he left.
Did you get it sorted in the end? I left some advice for Tom in this post that should help if your gas company are being useless:
http://forum.micromart.co.uk/FindPost224102.aspx
P.S. You want some bad service, try my solicitors office. I'm buying a house with my girlfriend and we've been phoning the solicitor at least once a week for about 6 - 8 weeks to find out what's going on. We've been told that they're waiting for all the searches to come back so that they can draw up reports and get us in to sign the contracts.
Our financial advisor warned us that over the xmas period, everything slows down, so we were expecting a wait. We were told that the searches should finally arrive last week, and this week we would be signing everything. My girlfriend phoned the solicitor last week and was told by her secretary that she's on holiday for a week, but don't worry, someone else will look at it so we don't get delayed any further.
My girlfriend phones up bright and early yesterday morning to make an appointment, only to be given a load of excuses, and told that no-one's been able to check them! I had the day off today, so I phone up ready to kick some a$$. I get told that the searches have all come back and they have the contracts ready. They were planning on ringing us later on in the day to book the appointment. Ok, I think, whoever my girlfriend spoke to yesterday obviously either made a mistake, or convinced someone to get their backsides in gear, so everything's now great Or Not...
My girlfriend gets a call from the financial advisor today. The mortgage company have been asking him to chase us up as the solicitors have told them that they've been waiting for us to contact them about the contracts since xmas! I'm fuming! If it wasn't for the fact that I just want to get in the house now, I'd consider taking legal advice about the way they've delayed us 
P.S. Sorry, that turned into a bit of a rant then
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Pentium
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Typical for solicitors Tippers. I could write a book about the problems of our last move. The solicitor finally went to gaol for stealing his clients' money. The sting in the tail was, so did the one I had to hire to sort things out afterwards.
As for the gas, one guy I must have spoken to 50 times sent an engineer out to have a look, just to get me off his back.
bigdaddy. Deputy leader of "The pedants' revolt". A founder member of "The GRUMPIES".
If you cannot laugh at yourself you may be missing the joke of the century.
The Janitor's mop.
XPSp2/Vista 64SP1/Ubuntu 8.10 64bit triple boot. Dave/MMF special, Asrock 775Dual-VSTA, Intel core duo E6600 S775 @stock, 2gig DDR2 Team Elite ram, 300 gig Maxtor SATA, Seagate 160 SATA,160 WD IDE, DVB-T media card, on board sound, Nvidia 8600 GTS. 19 inch AVidAV TFT. Ricoh DVD+RW, Pioneer DVD+/-RW,+ assorted other detritus.
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All guts, no glory
Group: Administrators
Last Login: 12/11/2008 19:46:44
Posts: 500,
Visits: 4,909
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Sadly, solicitors aren't really within our remit. Hope everything gets sorted out soon, though.
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Sarah Dobbs
Senior Staff Writer
Micro Mart
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