|
|
|
286
 
Group: Forum Members
Last Login: 15/11/2008 05:04:30
Posts: 472,
Visits: 12,677
|
|
| Oh and here is a cracker for you, if you want to do some research: Ring Sony and ask them how much a new Vaio laptop keyboard is and if they will send you one out, to fit yourself! You will faint at the reply!
____________________________________________________________________________________
Desktop
Intel Core 2 Quad Q6600 @ 3.1ghz, Asus P5KPL Motherboard, 2 x 2GB DDR2 800mhz G-Skill RAM @ 5 - 5 - 5 - 15, Asus EAH3650 Graphics Card, 250GB SATA2 Hitachi Deskstar, 120GB IDE Maxtor, 36GB SATA WD Raptor, NEC Optiarc 20x DVD-RW, 425w Hiper PSU, Xerox XA7-19i 19” LCD Monitor, Microsoft SideWinder Mouse, 1 x BT HomeHub & 1 x BT HomeHub (Repeater). Vista Home Premium x64.
Lappy
HP Compaq - NX6325 Laptop, AMD Turion 64 x2 TL-52 @ 1.6ghz, 2 x 512MB DDR2 667mhz, ATI Radeon Express 1150 Graphics, 15” LCD Screen, XP Pro SP2.
& a Nokia E61 for sofa surfing!
____________________________________________________________________________________
|
|
|
|
|
286
Group: Forum Members
Last Login: 15/11/2008 05:04:30
Posts: 472,
Visits: 12,677
|
|
Oh and Virgin Media, if you have a problem, and you will have a problem, have now decided to charge their already paying customers 25p/pm to ask for help....now that is really nice. You always get asked to reboot the PC and STB at least once...funny that!
____________________________________________________________________________________
Desktop
Intel Core 2 Quad Q6600 @ 3.1ghz, Asus P5KPL Motherboard, 2 x 2GB DDR2 800mhz G-Skill RAM @ 5 - 5 - 5 - 15, Asus EAH3650 Graphics Card, 250GB SATA2 Hitachi Deskstar, 120GB IDE Maxtor, 36GB SATA WD Raptor, NEC Optiarc 20x DVD-RW, 425w Hiper PSU, Xerox XA7-19i 19” LCD Monitor, Microsoft SideWinder Mouse, 1 x BT HomeHub & 1 x BT HomeHub (Repeater). Vista Home Premium x64.
Lappy
HP Compaq - NX6325 Laptop, AMD Turion 64 x2 TL-52 @ 1.6ghz, 2 x 512MB DDR2 667mhz, ATI Radeon Express 1150 Graphics, 15” LCD Screen, XP Pro SP2.
& a Nokia E61 for sofa surfing!
____________________________________________________________________________________
|
|
|
|
|
186
Group: Forum Members
Last Login: 27/06/2008 12:56:11
Posts: 25,
Visits: 116
|
|
BT have to be the absolute worst, it doesn't matter what day or time of day you call you can expect to be on hold for at least half an hour average, before you actually get to interact with a real human being, and then even the human being part is debatable! 
|
|
|
|
|
Pentium
Group: Forum Members
Last Login: Yesterday @ 23:00:16
Posts: 1,527,
Visits: 2,484
|
|
Being in the process of signing up to O2 broadband, I have had to call customer service a couple of times. Only had to go through the automated option once (only 2 options anyway) and have been connected to an assistant within 10secs.!!omg!! It was obviously a call centre in Scotland (which is nice), and the numbers are freephone on a landline and freephone on an O2 mobile. Completely impressed, especially after experiencing Pipex "customer service"!?
PC No. 1
C2D E8200@3.6ghz - Gigabyte GA-P35-DS3 - SapphireHD3870- 2GB Crucial Ballistix PC6400 + 2Gb Patriot PC6400- SEAGATE BARRACUDA 320GB - SEAGATE BARRACUDA 500Gb - HIPER TYPE-R 580W - Antec 900 - Running Vista x64 SP1
|
|
|
|
|
All guts, no glory
Group: Administrators
Last Login: 12/11/2008 19:46:44
Posts: 500,
Visits: 4,909
|
|
You'll see the results of my investigation in this week's issue. 
--------
Sarah Dobbs
Senior Staff Writer
Micro Mart
--------
|
|
|
|
|
186
Group: Forum Members
Last Login: 27/06/2008 12:56:11
Posts: 25,
Visits: 116
|
|
Should be an interesting read, i'm looking forward to it 
|
|
|
|
|
186
Group: Forum Members
Last Login: 27/06/2008 12:56:11
Posts: 25,
Visits: 116
|
|
I rest my case...
Last night i call BT to get an issue sorted out about a charge they had placed on my bill that should not have been there, (this was the 2nd time of calling about this issue)
First of all i'm waiting in the queue for 28 minutes then get to speak to someone, then got transferred due to the agent not having the correct privilages to access my type of account, so i spend another 10 minutes on hold, then get to speak to someone else who seemingly cannot help with my query so she has to escalete the call to someone higher, which means another 7 minutes on hold, then get to speak with someone else.
I explain my problem to her and she seems mystified as to what i'm telling her,
"oh i don't know if we can resolve this, i'll have to report this to another department, they will call you back within 48 hours"
yeh right i won't hold my breath, i'm still waiting on a call back that was going to happen within 48 hours from the 3rd of Febuary...
So all in all 64 minutes on the phone and the situation is no further forward, thats what i call quality customer service
|
|
|
|
|
Pentium
Group: Forum Members
Last Login: Yesterday @ 20:44:35
Posts: 4,739,
Visits: 4,201
|
|
|
|
|
|
186
Group: Forum Members
Last Login: 27/06/2008 12:56:11
Posts: 25,
Visits: 116
|
| | |