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How to cancel AOL???? Expand / Collapse
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Posted 07/03/2008 13:44:37


Pentium

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I need to cancel my AOL. Can I find a number? Can I heck! The website says type cancel in AOL Keyword which appears to only be availiable if you have their awful browser installed which I dont and dont want!

Intel e7200 @ 4.0GHz (4.32GHz SuperPi(e)) Lapped
Asus P5E-VM (Vdroop pencil modded)
4Gb Patriot Pc6400 4-4-4-12
250Gb Samsung Spinpoint
Sapphire ATI 3870/Akasa Vortexx Neo
Enermax 600 Watt PSU
Ubuntu/Win XP
All in a Thermaltake Handbag...
Or flying @ 4.21GHz in the Stacker.
 
Try some MM Super Pi(e) here!
Post #270705
Posted 07/03/2008 14:12:55


Pentium

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http://help.aol.co.uk/contact-aol/article/20070131115209990001

I'd ring the broadband number and ask to be put through or ask for the number. You can do it via email and post as detailed here:

http://help.aol.co.uk/cancelling-your-aol-broadband-membership/article/20060901041109990001

But as you have found while they suggest you do it via phone, they don't actually give the number.

While your on the phone maybe you can point out this "error" to them.

Good luck on leaving. Don't be tempted by the offers they give you, remember why you are leaving and don't take no for an answer. As long as you are out of minimum contract they are legally obliged to give you the code.

Disclaimer: Any advice I provide is only applicable in my reality and may need altering to fit yours

There is no place like 127.0.0.1


Best Video Evar! UPDATED
Post #270708
Posted 07/03/2008 14:29:57


Pentium

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Thanks FS...what code?

Intel e7200 @ 4.0GHz (4.32GHz SuperPi(e)) Lapped
Asus P5E-VM (Vdroop pencil modded)
4Gb Patriot Pc6400 4-4-4-12
250Gb Samsung Spinpoint
Sapphire ATI 3870/Akasa Vortexx Neo
Enermax 600 Watt PSU
Ubuntu/Win XP
All in a Thermaltake Handbag...
Or flying @ 4.21GHz in the Stacker.
 
Try some MM Super Pi(e) here!
Post #270712
Posted 07/03/2008 14:33:31


Pentium

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Last Login: Today @ 01:16:14
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-Wiz!- (07/03/2008)
Thanks FS...what code?


A MAC code. You give this code to your new ISP and that lets them switch your BB connection to their service on a specific date with about 1 hour downtime. The only time you won't need a MAC code (and just need to cancel AOL) is when you are having a new phone connection put in (I think).

Disclaimer: Any advice I provide is only applicable in my reality and may need altering to fit yours

There is no place like 127.0.0.1


Best Video Evar! UPDATED
Post #270715
Posted 07/03/2008 14:34:15


Pentium

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Last Login: 29/11/2008 15:03:08
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Ah super! Thanks

Intel e7200 @ 4.0GHz (4.32GHz SuperPi(e)) Lapped
Asus P5E-VM (Vdroop pencil modded)
4Gb Patriot Pc6400 4-4-4-12
250Gb Samsung Spinpoint
Sapphire ATI 3870/Akasa Vortexx Neo
Enermax 600 Watt PSU
Ubuntu/Win XP
All in a Thermaltake Handbag...
Or flying @ 4.21GHz in the Stacker.
 
Try some MM Super Pi(e) here!
Post #270716
Posted 08/03/2008 08:20:56


386

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Group: Forum Members
Last Login: Yesterday @ 11:48:44
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Good luck Wiz!

I had to threaten them with ofcom...  I mean one minute they couldn't give me my mac due to tech problems with BT (yes BT!).  The next minute she had it straight in front of her from aol's own tech support! 

1)  Don't be nice to them! be straight to the point (don't let their retention team talk you round!)

2)  Don't let them build a rapport with you, because if they do they'll fob you off!

3)  Mention the word "Ofcom"., that usually gets the ball rolling

Once again...  Good luck!



Jason
 

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Post #270898