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186
 
Group: Forum Members
Last Login: 2 days ago @ 19:44:44
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| Hi All. Can anyone shed some light on the problem with my O.Livebox .Sometime ago i could not access the internet and called the Orange helpline, they told me to unplug the supply to the Livebox and this would reset my IP address, and low and behold it works but lately it is happening nearly everyday. I have been back to the helpline and they told me it was my network card, as it is onboard i bought a new one and put it in and yes the fault is still there. I've been back onto the helpline and they told me it is my IE loosing the IP addy and told me to reinstall IE7 ,like a good school boy i have done this and the problem is still there . Can anyone help please. Sorry for the long winded story
C2D E6300 - ASROCK DUAL-VSTA - GeFORCE 7300LE -1GB DDR2 533-LG DVD WRITER HITACHI DVD,2 x 80GB HDDs - WINDOWS XP HOME EDITION
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Pentium
Group: Forum Members
Last Login: 29/11/2008 15:03:08
Posts: 10,954,
Visits: 6,910
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Sounds more like the router is the cause. You could try resetting it and going through the install process again. 
Intel e7200 @ 4.0GHz (4.32GHz SuperPi(e)) Lapped Asus P5E-VM (Vdroop pencil modded) 4Gb Patriot Pc6400 4-4-4-12 250Gb Samsung Spinpoint Sapphire ATI 3870/Akasa Vortexx Neo Enermax 600 Watt PSU Ubuntu/Win XP All in a Thermaltake Handbag... Or flying @ 4.21GHz in the Stacker. Try some MM Super Pi(e) here!
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Santa Pig
Group: Moderators
Last Login: Yesterday @ 15:06:57
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They are talking a load of bolax.
IE has absolutely no influence over IP addressing whatsoever.
Next time they say that ask them to e-mail you with their reasoning behind it and post it here.
Should be good for a laugh 
My money is on a dodgy Livebox.
Next time tell them you have spend £20 on new equipment following their dodgy advice and that you will be sending them the bill.
Dave R
XP Pro + various VMs: Q6600 @ stock, Asus V3-P5G33, 2GB DDR2 800, 7600GT
XP Pro: E1200 @2.4Ghz, GA-G33M-DS2R/S2, 2GB DDR2 800, 3450 on HDMI
Mandriva S 2008: SOA Athlon 2200, 1GB DDR, 9550
Windows Home Server: S3000, ASUS V2-M2V890, 512mb DDR2 667, 1TB
4GB USB Pendrive: Mandriva 2009 - my portable PC
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186
Group: Forum Members
Last Login: 24/03/2008 15:45:31
Posts: 16,
Visits: 32
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| It could be they've transferred you to another product eg llu ADSL or ADSL2+ If you look here, you should be able to tell under Connection Mode (to see which version of ADSL if it says 2+ you've been LLU) or upload 256 on ADSL Max is a sign of LLU if it were higher before. http://192.168.1.1/index2.html I had this and it took a few phone calls to get it right, the noise margin was far too high, for you it may be too low (should be above 6). They've also been doing some firmware updates, you'll see Digital TV as an option on the Router page. Which may have gone awry. I think it's very unlikely that its something you've done. Reboot the router, check the settings and phone the support team would be my advice. Good luck Jim
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186
Group: Forum Members
Last Login: 2 days ago @ 19:44:44
Posts: 53,
Visits: 133
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| Hi Guys Sorry for taking so long to reply ,I have recieved an e-mail form Orange with a couple of links which i have followed and all is well until i get to step D "Problem with browser" Thinking that i would find an answer to the problem i followed the link and all I get is "invalid Number" or something like that,as they are hinting that it is the browser I have uninstalled IE and then reinstalled again ,I have changed my homepage and still the fault is there any other ideas ? These are the links they have sent me http://help.orange.co.uk/sessionBegin.do?solutionId=kb4645
http://help.orange.co.uk/sessionBegin.do?solutionId=kb17761 Thanks again BMC
C2D E6300 - ASROCK DUAL-VSTA - GeFORCE 7300LE -1GB DDR2 533-LG DVD WRITER HITACHI DVD,2 x 80GB HDDs - WINDOWS XP HOME EDITION
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Santa Pig
Group: Moderators
Last Login: Yesterday @ 15:06:57
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Your broswer, or any other software on the PC, cannot make a Livebox lose it's IP address.
To suggest otherwise is total nonsense.
Either the Orange kit in the exchange is at fault, there's a problem with the line or the Livebox is faulty.
Tinkering with IE will not solve this issue.
Dave R
XP Pro + various VMs: Q6600 @ stock, Asus V3-P5G33, 2GB DDR2 800, 7600GT
XP Pro: E1200 @2.4Ghz, GA-G33M-DS2R/S2, 2GB DDR2 800, 3450 on HDMI
Mandriva S 2008: SOA Athlon 2200, 1GB DDR, 9550
Windows Home Server: S3000, ASUS V2-M2V890, 512mb DDR2 667, 1TB
4GB USB Pendrive: Mandriva 2009 - my portable PC
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Pentium
Group: Moderators
Last Login: Yesterday @ 22:04:44
Posts: 3,169,
Visits: 3,423
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This isn't a recommendation of the following product, I've never used it, and will never buy it. Its just an illustration of what's out there which will be so much better than the orange kit:
http://www.ebuyer.com/product/132428
My advice is to dump the orange kit and get a router, the above is a no name brand but it costs less than Orange have already wasted of your money, trying to sort out their duff kit.
Mad Malc
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Pentium
Group: Forum Members
Last Login: 29/11/2008 15:03:08
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I'd still try resetting the router and running through it configuration again.
Intel e7200 @ 4.0GHz (4.32GHz SuperPi(e)) Lapped Asus P5E-VM (Vdroop pencil modded) 4Gb Patriot Pc6400 4-4-4-12 250Gb Samsung Spinpoint Sapphire ATI 3870/Akasa Vortexx Neo Enermax 600 Watt PSU Ubuntu/Win XP All in a Thermaltake Handbag... Or flying @ 4.21GHz in the Stacker.
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