|
|
|
186
 
Group: Forum Members
Last Login: 23/10/2007 17:03:43
Posts: 22,
Visits: 48
|
|
Hi, I am a newish reader, great magazine. I agree with the review on the HP printer reviewed in issue 890, but do you know it might be a product not built from all new components? I have several and many HP printers going back as far as the laser LP4. In October 2006 I bought a Photosmart 2570 and as they brought out a wifi model Photosmart 3300 All-in-One I ordered one a couple of weeks after buying the 2570. The 2570 needed repair after four weeks light use and for the first time in ten years came in contact with their support service which is another story! This is what HP website says about warrenty: Unless otherwise stated, and to the extent permitted by local law, new HP Hardware Products may be manufactured using new materials or new and used materials equivalent to new in performance and reliability. HP may repair or replace HP Hardware Products (a) with new or previously used products or parts equivalent to new in performance and reliability, or (b) with equivalent products to an original product that has been discontinued. Replacement parts are warranted to be free from defects in material or workmanship for ninety (90) days or, for the remainder of the Limited Warranty Period of the HP Hardware Product they are replacing or in which they are installed, whichever is longer. Their customer service manager would not guarantee the replacement part for longer than the three months on the 2570 even though there was 10 months left on the warrenty. I still don't have a CD or manual for the 2570 (yes, I can though purchase a CD on line). S Gill HP CEO in the UK does not answer letters asking if I have bought two, sold to me as 'new' printers with used materials or about their support service.
and just when they said it could not get any worse.......
|
|
|
|
|
186
Group: Forum Members
Last Login: 13/03/2008 19:06:40
Posts: 86,
Visits: 106
|
|
I have never bought a new HP printer. Rather I wait until my sister decides on a new one and gives me her old one (she is self-employed)!! Since the humble Deskjet340 I can say I have never had any problems but then I only use it for printing letters or other documents.
------------------------------------------------------------------------------------
Armor ATX case with Thermal Guage 400W PSU
ECS KV2 Extreme AMD64 939, AMD64 3000+ Winchester o/c 2Ghz (9x222)
Elixir 1Gb (2x512mb) DDR400 Dual Channel,
ATI Radeon HD 2600 Pro 512mb AGP,
1x80Gb Sata + 2x40Gb Eide
Samsung DVD-RW 16x (TSSTcorp TS-H552U)
WinXP Pro SP2, NTL 2Mb Broadband
Second Machine:
MSI Socket A, Duron 1300, Geforce MX2 440 64Mb, Generic 512Mb
Maxtor 40Gb, CDRW, DVD, Win98 SE/WinXP Pro/Suse Linux 10
Manureds
|
|
|
|